Step 1: The Web site address is https://www.mass.gov/dor enter this in your browser
Step 2: Once the page has been accessed, scroll down the page and click Make a Bill, Estimate or Extension Payment in the Tax Self-Help box listed under Featured Topics:
If you are an individual making a payment on a personal tax obligation, select “Individual Payment”.
If you are a business owner making a payment on a business tax obligation select Business Payment.
Step 3: To the right of the box next to Business ID Type or ID Type click the drop down arrow and select the type of business tax ID (most businesses use an FEIN or Federal Employer Identification Number) or the ID type (for personal taxes they are usually ITIN or SSN depending if they have a temporary ID or an SSN).
Step 4: In the next two boxes below you will fill in your Tax ID or SSN # twice.
Step 5: On the right side of the page click I am making a Bill Payment under Payment Type (this only pertains to Individual Payment).
Step 6: On the right side of the page where it states My Voucher Has a Payment Number click No.
Step 7: Four boxes will open up for ID, Tax Type, Voucher Type, and ID Type which are all enclosed in the letter you received from us with the specifics about the debt owed. Fill those out and then click Next.
Step 8: On the next page select the form of payment you wish to make:
Step 9: Follow the prompts on the following page with all your payment information until you obtain the confirmation # confirming that your payment has been Submitted successfully.
EOS CCA is a debt collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.