EOS CCA uses a variety of scrubbing programs, ensuring that we have the best data available. We can swiftly and accurately identify the impact of financial situations and relationships. Do you need to quickly identify customers who are bankrupt, deceased or incarcerated? Does your strategy involve contacting relatives or known associates?

This data is critical to implementing the best strategy. So when your customers’ life situations change, you are informed.

Should credit bureau reporting be part of your strategy?

EOS CCA manages the full reporting cycle, including statutory compliance. We report information accurately and in a timely, fully compliant process, while also assuming responsibility for task performance.

Do you need to know the probability of receiving customers’ payments? Or whether they may be interested in other services or products? Whatever your strategy, EOS CCA’s solutions maximize resource utilization. Whether your unique needs call for behavior, credit, or recovery score data, EOS CCA can customize the best score to meet your needs by using its proprietary scoring models. Additionally, score migration tracks changes in scores to help ensure your business strategies yield the highest net return.

Whether your goal is to identify potential customers, predict behavior, or maximize return on post-write-off accounts, EOS CCA’s Analytics Department uses historical, economic and business data to create models and analytics. We’ll work with you to:

• Predict and avoid churn or default.
• Identify customers who are likely to pay or buy.
• Identify customers who are candidates for “win back” programs.
• Determine the best time, method and location for communicating with your customers and more.

Statistics show that over half the accounts turned over for collection annually have some “bad” information, including addresses or phone numbers. If you can’t locate your customers, you can’t communicate with them. Using exhaustive, ongoing search techniques and a variety of sources, EOS CCA performs “deep tracing” on your accounts to identify the best contact data.

Attributes: Financial and location data elements for your customers

Do you want to target customers with available credit on major credit cards, who own property or have new contact information? A discrete information element like this is an attribute. An attribute that may be key to your business strategy. EOS CCA can provide information about customers that share one unique attribute, or several attributes in combination, so you can craft a message or a strategy for those customers.

One thing we can count on in life is change. If your business is customer-driven, you need to know when your customers’ financial or location data changes. EOS CCA can track the changes in phone numbers, employment, addresses, open credit-to-buy, mortgages and more. Changes of this kind can indicate when a customer will buy, pay a delinquent account, or be qualified for new services or products. EOS CCA can monitor customers’ accounts, track these “triggers” and work with you to ensure best strategies are in place.

Mail has to reach your customers to elicit a response from them. Using a series of databases, we verify and update addresses, finding those who have moved or who are living with others. This “letter hygiene” ensures delivery of your message to your customers.

If your customers don’t open your mail, they’re not getting your message. EOS CCA will design eye-catching envelopes and inserts that will pique interest, get to the top of the mail pile, and be opened and read.

Dialers, interactive voice messaging, text to speech, text messaging, calling campaigns… and redundant sources available keep you in constant touch with customers.

EOS CCA wants to exceed your expectations. Providing these comprehensive products and services are just one of the ways we will.

EOS CCA’s cutting-edge telephony software and hardware are integral to all our solutions. Our investment in multiple communication channels creates redundancy, so you never have to worry about being cut off from your customers. We effectively pair our technology with our service and collection professionals, establishing and maintaining ongoing communication with your customers so that long-lasting relationships are developed.