We take the time to understand your unique needs and relative goals, so that we can customize short-term and long-term solutions. This approach to customization enables EOS CCA to provide services and solutions to both large and small utility companies.

Over the last decade, utility companies have been faced with the challenge of handling the increasing volume of customer requests with their existing staff, or, in many cases, with reduced staff. EOS CCA creates a seamless integration of solutions, transparent to your customers, and provides a vast array of products and services that meet your expectations for innovative customer care and receivables management.

In the utilities industry, change is constant. EOS CCA understands the intense pressure that utilities are under to properly manage their resources. Utilities must focus on improving customer satisfaction, which helps reduce the cost to serve, invariably leading to increased revenues.

EOS CCA uses its leading-edge, tactical approach to ensure maximum liquidation of receivables, and maximum customer retention. EOS CCA has a 20-year history of successful partnerships with utility companies, providing leading-edge solutions for both industry-wide and company-specific problems in customer care and receivables management. This position of leadership in our industry is another reason why we are “the right choice” for your customer care and accounts receivable needs.

We perform all of our activities with the intention of providing you with the best possible services and support.

• Maximize your net return and accelerate cash flow
• Reduce customer delinquencies and risk
• Maintain the highest customer care standards
• Deliver exceptional, personalized client service
• Provide ethical and professional leadership within the utilities industry
• Serve the communities in which we live and work

EOS CCA’s Utilities Division provides services in the following areas:

• First-party customer care, credit-related calls and low-income customer management.
• First- and third-party pre-collect and early stage receivables management.
• Third-party receivables management – primary, secondary, tertiary and warehousing.
• Portfolio purchases
• Analytics, scores, and score migration services
• Financial and location attributes, triggers, and watch products and programs.
• Other custom programs: skip, legal, notification mailings, letter design and more.

The organizational structure of EOS CCA’s Utilities Division facilitates productivity and quality at every level. Our organizational structure allows for the highest level of coordination of departments and resources with all staff members working together to meet your goals.

EOS CCA’s Utilities Division specializes in the unique demands of the utilities industry. We are a partner that understands how to serve our clients with knowledge, experience, and top performance in a student-satisfaction-driven industry.