We take the time to understand your unique needs and relative goals, allowing ourselves to customize shortterm and long-term solutions. In order to maximize results, EOS CCA’s programs for small municipalities are proportionately different than those offered to state and federal departments and agencies. The same high levels of service and commitment are included in all the programs, regardless of size or need.

Economic changes during the past decade challenged the government sector to manage the increasing volume of citizens’ requests with their existing staff, or, in many cases, with reduced staff. EOS CCA creates a seamless integration of solutions, transparent to your customers, and provides a vast array of products and services that meet your needs for innovative citizen care and receivables management.

EOS CCA treats all citizens with respect, while at the same time informing them of their legal rights and obligations. During these strict budgetary times, it is crucial that government entities manage their receivables well, maximizing collections to offset reduced revenue from taxes and fees.

EOS CCA has extensive experience in the collection of government debt nationally, regionally and at local level. EOS CCA has a 20-year history of successful partnerships with the government sector, providing leadingedge solutions for specific challenges. Our collection approach is to maximize recoveries in a complaint-free environment. We are flexible in the programs we design and act in partnership with you to develop the right solution for your challenges.

EOS CCA has a wide range of creative solutions to meet your accounts receivable needs. From pre-collect programs to late-stage warehousing programs, we use our leadingedge, tactical approach to ensure maximum liquidation.

EOS CCA’s Government Services Division provides services in the following areas:

• Taxes – business, personal, income, motor vehicle and others
• Transportation – parking, motor vehicle violations and tolls
• Child support
• Court fines and fees
• Welfare overpayments
• Fines and penalties assessed by various agencies
• Student loans
• Overpayment recovery
• Contract services and more

EOS CCA’s Higher Education Division provides services in the following areas:

• Customized pre-collect programs to address delinquent accounts before they become collection accounts
• Full-service skip tracing programs designed to assist internal collection departments
• Third-party collection services – first, second, tertiary and warehousing
• Analytics, scores, and score migration services
• Financial and location attributes, triggers, and watch products and programs
• Other custom programs: legal, notification mailings, letter design and more

The organizational structure of EOS CCA’s Government Services Division is designed to facilitate productivity and quality at all levels. Our organizational structure allows for the highest level of coordination of departments and resources, with all staff members working together to meet the goals of our clients.

We are a partner that understands how to serve our clients with knowledge, experience and top performance. This position of leadership in our industry is another reason why EOS CCA is “the right choice” for your citizen care and accounts receivable needs.