We take the time to understand your unique needs and goals, allowing ourselves to customize short-term and long-term solutions. This approach of understanding and customization enables EOS CCA to provide services and solutions to both large and small, local, regional and national financial institutions. We understand the intricacies of servicing and collecting on credit and debit cards, auto, home and personal loans, overdrafts, leasing and more.

EOS CCA has a wide range of creative solutions to meet all of your needs. We use our leading-edge tactical approach to assure our financial clients that we will exceed their performance standards while maintaining their delicate relationships with customers.

We employ a full-service legal risk department to ensure that we stay in compliance with the latest laws and regulations, and to protect our clients and our clients’ reputations so that they maintain a strong relationship with their customers.

The trained professionals at EOS CCA will focus on your particular portfolio of accounts to meet your goals and objectives. We will design programs to either prevent accounts from moving to the next step of delinquency or to prevent accounts from being written off by obtaining a payment or recovering those defaulted accounts.

EOS CCA’s continued commitment is to performance. Performance means creating strategic solutions for your specific challenges. It means delivering to you the most effective combination of our vast resources: the best people, the latest technical innovations and the most comprehensive services. Performance drives our mission, and our mission is to be your partner for receivables solutions.

Successful collection services are more than just recovering dollars. Personalized service and ease of doing business are essential performance elements.

EOS CCA assigns dedicated quality assurance and client service representatives to each client. While ongoing quality checks are performed to ensure that our clients’ requests are handled in a timely, accurate and professional manner, the client service representative handles day-to-day requests and performance overview reporting, and provides or assists with contract compliance.

EOS CCA’s record of performance and success has a solid foundation in the values shared by associates across the country: integrity, commitment to clients, exceptional work ethic, teamwork, respect for individuals, diversity and equal opportunity.

EOS CCA’s Finance Division provides services in the following areas:

• First-party customer care and early intervention
• First- and third-party customized pre-collect and early stage receivables management
• Third-party receivables management – primary, secondary, tertiary and warehousing
• Full-service skip tracing programs designed to assist internal collection departments
• Portfolio purchases
• Analytics, scores, and score migration services
• Financial and location attributes, triggers, and watch products and programs
• Full-service legal department with a national network of attorneys
• Other custom programs: notification mailings, letter design and more

The organizational structure of EOS CCA’s Finance Division is designed to facilitate productivity and quality at every level. Our organizational structure allows for the highest level of coordination of departments and resources with all staff members working together to meet your goals.

EOS CCA’s Finance Division specializes in the unique demands of the wide variety of companies in the finance industry. We are a partner who understands how to serve our clients with knowledge, experience, and top performance in a customer-satisfaction-driven industry.