We take the time to understand your unique needs and goals, allowing ourselves to customize short-term and long-term solutions. Understanding and customization enable EOS CCA to provide services and solutions to both large and small higher education clients.

EOS CCA has a wide range of creative solutions to meet all of your needs: from pre-collect and skip-trace programs, and full collection activity for first, second and subsequent tiers, to litigation. We use our leading-edge tactical approach to assure our higher education partners that we will exceed their performance standards while maintaining their delicate relationships with individual students.

EOS CCA staff stays aware of current state and federal regulations regarding debt-collection practices through their membership and participation in several national and regional professional organizations.

EOS CCA has focused on the collection of education related debt since it was founded in 1991. Our success has resulted in continuous growth in campus-based private lending, state lending, and guarantee agencies throughout the country. Our most important asset in handling the challenges of educational receivables is our experience, which provides key insight into the intricacies of student accounts, receivable collection and the maintenance of student integrity throughout the collection process.

At EOS CCA, our continuing commitment is to performance. Performance means creating strategic solutions for your specific challenges. It means delivering to you the most effective combination of our vast resources: the best people, the latest technical innovations and the most comprehensive services. Performance drives our mission, and our mission is to be your partner for receivables solutions.

Successful collection services are more than just recovering dollars. Personalized service and ease of doing business are essential performance elements.

EOS CCA assigns dedicated quality assurance and client service representatives to each client. While ongoing quality checks are performed to ensure that our clients’ requests are handled in a timely, accurate and professional manner, the client service representative handles day-to-day requests and performance overview reporting, and provides or assists with contract compliance.

EOS CCA’s record of performance and success has a solid foundation in the values shared by associates across the country: integrity, commitment to clients, exceptional work ethic, teamwork, respect for individuals, diversity and equal opportunity.

EOS CCA’s Higher Education Division provides services in the following areas:

• Customized pre-collect programs to address delinquent accounts before they become collection accounts
• Full-service skip tracing programs designed to assist internal collection departments
• Third-party collection services – first, second, tertiary and warehousing
• Analytics, scores, and score migration services
• Financial and location attributes, triggers, and watch products and programs
• Other custom programs: legal, notification mailings, letter design and more

The organizational structure of EOS CCA’s Higher Education Division is designed to facilitate productivity and quality at every level. Our organizational structure allows for the highest level of coordination of departments and resources with all staff members working together to meet your goals.

EOS CCA’s Higher Education Division specializes in the unique demands of student receivables of all types. We are a partner that understands how to serve our clients with knowledge, experience, and top performance in a student-satisfaction-driven industry.